Join Our Team

Clear Concepts is currently looking for adaptable, self-motivated, and passionate individuals to develop enthusiastically satisfied clients. Continued sustained growth opens up this full-time position with salary and holidays negotiable. Other items include subsidized health plan, mileage allowance, pension plan, and a number of other benefits. Please apply only if you like continued skill improvement in an awesome dynamic environment surrounded by a supportive team of professional peers. This role is very client focused, requiring excellent communication skills, strong attention to detail and a professional image, as you will play a key role in supporting our high profile clients. This position is aimed at Service (Help) Desk (1+ years in a similar role) individuals looking for an IT career with a bright future. General knowledge of Microsoft Office 365 administration, configuration - including Exchange Online Protection, Office Online Apps, OneDrive for Business, Exchange, and Skype for Business would be an asset.

Responsibilities

• Troubleshooting and resolving client IT problems
• Tracking and documentation in our internal systems
• Frequent client communication using, phone, email, chat, and in person.

Qualifications

• Graduate of a Certified IT/Technical Training Program and/or related work experience (current Microsoft Certificates preferred)
• MS Office 365 Administration and Configuration
• Extensive knowledge of PC configuration and a Microsoft networking environment
• Excellent working knowledge of Windows 7 & 8, Windows 2003/08/12 Server, Exchange (Hosted and On Premise), and the Office 2010, 2013, Office 365 suite of applications is required
• Good understanding of WAN communications (DSL, VPN, Routers)
• Extensive knowledge of the TCP/IP suite of protocols.
• Good understanding of leading virtualization technologies from VMware and Microsoft
•  Familiar with Android, Blackberry, and iPhone iOS
• Available to work Monday through Friday as well as occasional evenings and weekends
•  Available for occasional travel to other cities as required
• Excellent verbal and written communications skills are necessary
• Candidate must possess the ability to effectively work in an organized, efficient, neat manner; attention to detail is a must
• Candidate must be self-motivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
• Relevant valid industry certifications are an asset

Clear Concepts is currently looking for individuals to join our expanding IT team. Continued sustained growth opens up this full-time position with salary and holidays negotiable. Other items include subsidized health plan, mileage allowance, pension plan, and a number of other benefits. Please apply only if you like continued skill improvement in an awesome dynamic environment surrounded by a supportive team of professional peers. This role is very client focused, requiring excellent communication skills, strong attention to detail and a professional image, as you will play a key role in supporting our high profile clients. This position is aimed at experienced (5+ years in a technical support role) individuals looking for an IT career with a bright future. In-depth knowledge of Microsoft Office 365 administration, configuration and onboarding - including Exchange Online Protection, Office Online Apps, OneDrive for Business, Exchange, Teams, and Skype for Business required.

Responsibilities

• Troubleshooting and resolving client IT challenges
• Lead client IT projects
• Network assessments
• IT roadmap consultation
• Escalations from Service Desk

Qualifications

• Graduate of a Certified IT/Technical Training Program and 5+ years related work experience (current Microsoft Certificates preferred)
• MS Office 365 Administration and Configuration
• Hands on experience with MS Azure and other cloud computing platforms
• Excellent working knowledge of Android, iOS, Windows 7 & 8, Windows 2003/08/12 Server, ESX, vSphere, Hyper-V, Exchange (Hosted and On Premise), and the Office 2010, 2013, Office 365 suite of applications is required
• Extensive knowledge of the TCP/IP and WAN communications (DSL, VPN, Routers)
• Familiar with operation of Web APIs, REST / JSON etc.
• Available to work Monday through Friday as well as occasional evenings and weekends
• Occasional travel to other cities is required
• Excellent verbal and written communications skills are necessary (English)
• Candidate must possess the ability to effectively work in an organized, efficient, neat manner; attention to detail is a must
• Candidate must be self-motivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
• Relevant valid industry certifications are an asset

Responsibilities

• Providing ongoing phone support and administrative assistance to the sales and management team
• Liaise professionally and directly with the clients in order to identify and resolve their needs
• Build sustainable relationships of trust through open and interactive communication
• Supply quotes to clients in a timely and effective manner
• Order flow including – quoting, ordering, escalation, backorders, follow-up, returns, etc
• Ensure that orders are expertly expedited through the system
• Liaise with Administrative, Technical and Operations departments in order to provide smooth order flow and successful resolution of customer demands
• Resolve any order-related problems using tenacity, persistence and professionalism
• Maintain and develop a high level of knowledge of new technology and Clear Concept's solution offerings
• Back-up phone receptionist

Qualifications

• Excellent communication skills – verbal and written
• A proven history of Client Satisfaction activities
• Understanding the needs of small and medium business/organizations is necessary
• Knowledge of computer product technology
• Attention to accurate detail and a team player
• Experience working in the technology industry would be beneficial
• Post-Secondary education would be an asset

Experience:

• Inside sales or customer service: 1 year (Required)

The Account Manager will sell Information Technology (computer) services and products to assigned prospects and accounts. The primary focus of the Account Manager is outside sales, where penetration and coverage of accounts is required at a strategic level.

As Account Manager, you will work proactively to secure new clients, and maintain and develop an existing customer base. You will be expected to professionally represent Clear Concepts in presentations and briefings, conduct demonstrations and prepare proposals. You must be able to effectively position Clear Concepts and present a strong value proposition to clients. As a successful Account Executive, you will build on your entrepreneurial spirit and will be expected to regularly meet or exceed sales targets.

• Selling IT service offerings and business IT product solutions
• Regularly meet or exceed sales targets
• Prioritizing activities and territory management to ensure optimum penetration and profitability, including developing Strategic Account Plans
• Negotiating with clients and partners
• Developing and maintaining client relationships at decision maker levels
• Preparing written proposals; delivering oral presentations to customers and other stakeholders
• Setting and executing account strategy
• Providing accurate and timely reports including forecasts and activities
• Diligently using, maintaining and updating customer information

• Knowledge of the Information Technology industry
• Demonstrated ability to close B2B professional services solutions
• Knowledge of current general business IT needs
• Demonstrated ability to build and maintain client relationships
• Demonstrated successful track record in sales
• Superior English oral and written communication skills
• High level of energy and self-motivation
• Minimum of 3 years’ experience in an outbound sales role
• Post-secondary education or equivalent
• Proficiency in software skills such as Excel, PowerPoint, Outlook, CRM tools
• Working knowledge of ConnectiWise an asset
• Own transportation required

Clear Concepts is currently looking for individuals to join our busy IT team. This is a full-time position with salary and holidays negotiable.

This role is very client focused, requiring excellent communication skills, strong attention to detail and a professional image, as you will be supporting various products deployed at our high profile clients.

Opportunities are endless within our organization for talented people and performance expectations are high. This position is aimed at ambitious individuals looking for an IT career with a bright future. Responsibilities include but are not limited to:

• Graduate of a Certified IT/Technical Training Program and/or related work experience 
• Extensive knowledge of PC configuration and a Microsoft networking environment
• Good working knowledge of Windows 7 and 10, Server 2008 and 2012, Exchange, and the Office 365 suite of applications is required
• Good understanding of WAN communications (DSL, VPN, Routers)
• Extensive knowledge of the TCP/IP suite of protocols
• Good understanding of leading virtualization technologies from Microsoft and VMware.
• Familiar with Android and iOS.
• Available to work Monday through Friday as well as occasional evenings and weekends
• Available for occasional travel to other cities as required
• Excellent verbal and written communications skills are necessary
• Candidate must possess the ability to effectively work in an organized, efficient, neat manner; attention to details is a must
• Candidate must be self-motivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
• Relevant valid industry certifications are an asset
• Must have a valid Manitoba Driver’s license and be willing to have a criminal record check performed.

The Solution Training Specialist role is a key resource in promoting and supporting Clear Concepts cloud services portfolio. The Solution Training Specialist is responsible for preparing and providing in person and video-based training, training material and programs, product management, and demonstration support for existing cloud services as well as participating in new product development. This role is ideally suited to a creative individual with some online video and multimedia production experience, e.g. YouTube, Twitch, etc.

Responsibilities

• To prepare, plan and organize end-user training of Office 365 components via training videos and manuals
• Provide cloud applications knowledge to Account Managers
• Facilitate regular training class schedule on specific topics as needed
• Attend educational workshops and seminars to maintain professional and technical knowledge and in house programs from the training
• Have a strong interest in the latest online video trends and are able to translate that awareness into video content

Qualifications

• Effective communication skills in the form of written, verbal and visual media (English)
• 3 to 5 years of experience in training or customer support environments
• 2 to 5 years of audio / video experience (digital production)
• Formal training education or similar certification is a plus
• Ability to work with technical teams from all disciplines to build the knowledge-based required to develop effective training material
• In-depth knowledge of MS Office applications
• Knowledge of or willingness to learn Office 365 components including Exchange, SharePoint, OneDrive, Teams, etc.
• Creative self-starter